Appointments can be booked online through our scheduling system, via phone, or in person. To secure your appointment, we require a valid credit card or contact details on file.

Cancellation Policy:

• Cancellations or modifications made at least 24 hours in advance will receive a full refund or incur no penalty fee.
• Cancellations made within 24 hours of your scheduled time may be subject to a cancellation fee equal to 50% of the booked service price.
• No-shows will be charged 100% of the booked service price to compensate our expert stylists for their time.

All prices listed on our Services page are starting prices and are subject to change depending on hair length, texture, and density. Your stylist will provide a final consultation and price estimate prior to commencing any treatment.

Payment for all salon services is due immediately upon completion of the service. We accept cash, major credit cards, and digital wallets.

We sell premium hair products on our online Shop. Prices for products are as listed and exclude shipping fees, which are calculated at checkout.

Refunds & Returns:

Unopened products in their original packaging can be returned within 14 days of purchase for a full refund or salon credit. We do not accept returns on opened, used, or customized hair products due to hygiene standards.

When you register an account on our website, you are responsible for maintaining the confidentiality of your account credentials and password. You agree to notify us immediately of any unauthorized access to your account.

We process your personal information in accordance with our Privacy Policy. We do not share your contact details or transaction history with third-party marketers without your consent.

Aurelia Premium Salon and its licensed stylists are not liable for any allergic reactions or adverse effects caused by products or chemical treatments, provided that appropriate skin patch testing and allergy history consultations were conducted.

We reserve the right to refuse service to anyone demonstrating inappropriate, disrespectful, or abusive behavior toward our staff or other clients.